You can use the vCloud Director Extender logs for troubleshooting aid.

To access vCloud Director Extender logs, you must establish an SSH connection to the affected VM.

Table 1. Logs Location

Component

Logs Location

vCloud Director Extender Cloud Appliance

/opt/vmware/mobility-service/logs

vCloud Director Extender On-Premise Appliance

/opt/vmware/mobility-service/logs

Replication Manager

/opt/vmware/h4/manager/log/

Replicator

/opt/vmware/h4/replicator/log/replicator

HBR Service (Running on the Replicator VM)

/var/log/vmware/

Support Bundle

You can also generate a vCloud Director Extender support bundle by using the OnPrem Setup UI or the Cloud Service Setup UI.

To generate a support bundle, you log in to the OnPrem Setup UI or the Cloud Service Setup UI and click Create Support Bundle in the Support tab. You can optionally include a database dump in the support bundle file. After the support bundle generation finishes, click Download to locally save the support bundle tar file.

Support bundles that you generate are listed in the Support tab of the OnPrem Setup UI or the Cloud Service Setup UI.

To save disk space, delete the support bundles that you no longer need.

Troubleshooting Virtual Private Networks (VPN)

For troubleshooting DC Extension networking issues, see the NSX Troubleshooting Guide, Troubleshooting Virtual Private Networks (VPN) chapter in the VMware NSX for vSphere documentation set.