If you have appropriate user privileges, you can troubleshoot vCloud Usage Meter operations to diagnose problems or change default settings. The procedures are available either in the vCloud Usage Meter Web application or through the console. Using vCloud Usage Meter Logs for TroubleshootingThe logs that vCloud Usage Meter generates can aid in troubleshooting. In the logs, you can view and monitor details about activities and processes. You can change log settings to collect more details. About SSL CertificatesThis section is regarding SSL certificates using internal server names. These changes are outside of VMware's control and the following details are provided for informational purpose. About vCloud Usage Meter User Activity and Process NotificationsvCloud Usage Meter displays notices about user activities and background processes at the top of the web page. For example, a notification of user activity could include a confirmation that you changed the service provider name in the contact details. A process notification informs you about what the system is doing, such as generating a product consumption report. Change vCloud Usage Meter Logging LevelYou can change the logging level of vCloud Usage Meter to collect more details. Change Log History CapacityYou can change the log rolling capacity allotted by vCloud Usage Meter to increase or decrease the amount of log history recorded. Generate Troubleshooting Diagnostic InformationYou can generate system and runtime information, or support bundle collections of log files, as directed by technical support to help diagnose problems. Back up the vCloud Usage Meter DatabaseYou can back up all product consumption data that vCloud Usage Meter collects. You can create backups in several formats and use the resulting file for troubleshooting or as a backup before upgrading. Enable Java Management Extensions for vCloud Usage MeterEnable Java Management Extensions (JMX) service to gain access to internal data such as database size, customer count, customer rules count, and other information. You can use any JMX client to access the vCloud Usage Meter JMX service. Connect with the Java Management Extensions Client to Use the JMX ServiceConnect with your Java Management Extensions (JMX) client to use the JMX service. With JMX service you gain access to internal data such as database size, customer count, customer rules count, and other information. Disable Java Management Extensions for vCloud Usage MeterDisable the Java Management Extensions (JMX) service to remove access to internal data such as database size, customer count, customer rules count, and other information. Technical SupportService providers that encounter technical issues with the vCloud Usage Meter appliance follow the standard VMware support processes.