If you enter the wrong password for the usgmtr account too many times, the account locks. You can unlock the account by completing the following steps.

Prerequisites

Verify that you have a password to log in to the vCloud Usage Meter console as root.

Procedure

  1. Log in to the virtual machine console as the root user.
  2. Run the pam_tally2 --user=usgmtr --reset command to unlock the usgmtr account.