If you enter the wrong password for the usgmtr account too many times, the account locks. After the usgmtr account is locked, you cannot log in as usgmtr until the account is unlocked.
Verify that you have a password to log in to the vCloud Usage Meter console as root. To change the root account password, see Reset the vCloud Usage Meter Root Password.
Verify that you have the correct password to log in to vCloud Usage Meter with the usgmtr account. This procedure pertains to unlocking the account. If you want to change the password for the usgmtr account, see Change the vCloud Usage Meter usgmtr Password.
- Log in to the virtual machine console as the root user.
- Run the
pam_tally2 --user=usgmtr --resetcommand to unlock the usgmtr account.
This operation resets the count for failed login attempts for the usgmtr account. After you run the
pam_tally2script, you can log in to the vCloud Usage Meter appliance as usgmtr with the previously set password.
- Log out from the virtual machine console.
You can now log in to the vCloud Usage Meter as usgmtr with the password that you previously set for the account.