If you enter the wrong password for the usgmtr account too many times, the account locks. After the usgmtr account is locked, you cannot log in as usgmtr until the account is unlocked.



  1. Log in to the virtual machine console as the root user.
  2. Run the pam_tally2 --user=usgmtr --reset command to unlock the usgmtr account.
    This operation resets the count for failed login attempts for the usgmtr account. After you run the pam_tally2 script, you can log in to the vCloud Usage Meter appliance as usgmtr with the previously set password.
  3. Log out from the virtual machine console.


You can now log in to the vCloud Usage Meter as usgmtr with the password that you previously set for the account.