If you enter the wrong password for the usgmtr account too many times, the account locks. You can unlock the account by completing the following steps.
Verify that you have a password to log in to the vCloud Usage Meter console as root.
- Log in to the virtual machine console as the root user.
- Run the
pam_tally2 --user=usgmtr --resetcommand to unlock the usgmtr account.