If you enter a wrong password for the usagemeter account three times, the account locks. To unlock the user account, you can either reset the user password or wait 15 minutes for the user account to get unlocked.



  1. Log in to the virtual machine console as root.
  2. To unlock the usagemeter account, run the command.
    pam_tally2 --user=usagemeter --reset
    This operation resets the count for failed login attempts for the usagemeter account.
  3. Log out from the vCloud Usage Meter console.


You can now log in to vCloud Usage Meter as usagemeter with the previously set password.