Cloud Partner Navigator sends email notifications about background processes running on {Varref: vcloudum}vCloud Usage Meter instances that are registered for automatic reporting. You can track the status of your instances with the help of the notifications.

The email notifications might include information about the reporting status of a registered vCloud Usage Meter instance, an issue with a certificate or with the collection of product consumption data, or information about issues with the vCloud Usage Meter appliance.

Important:

Cloud Partner Navigator sends email notifications for vCloud Usage Meter instances that are registered with Commerce Portal and are actively reporting the product consumption data to the cloud.

Email notification

Description

Required Action

Usage Meter instance UM name (UUID) has not been uploading product consumption data to VMware in the past 24 hours/the past month!

vCloud Usage Meter failed to upload product consumption data for 24 hours for an instance in online mode and for a month for an instance in offline mode.

To resolve the issue, see the following https://kb.vmware.com/s/article/82023 KB.

Usage Meter instance UM name (UUID) is uploading product consumption data to VMware.

After previous issues with uploading data for a specific instance, vCloud Usage Meter is back to uploading product consumption data.

No action needed.

No product is added for metering to Usage Meter instance UM name (UUID).

vCloud Usage Meter does not detect any products for metering and is not sending any product consumption data to the cloud.

To resolve the issue, see the following https://kb.vmware.com/s/article/82022 KB.

Product is successfully added for metering to Usage Meter instance UM name (UUID).

vCloud Usage Meter detects a product that is registered for metering and is sending product consumption data to the cloud. You receive the notification only if vCloud Usage Meter did not detect any products previously.

No action needed.
Product metering status changed for Usage Meter You receive this notification on two scenarios:
  • Some of the registered vCloud Usage Meter instances have a failed status for reasons such as product server certificate issues, invalid credentials, or partial collection issues.
  • Statuses of registered vCloud Usage Meter instances changed from failed to successful.
 If some of the registered vCloud Usage Meter instances have a failed status, check the provided resolution in the Remediation section of each issue.
Summary of Usage Meter statuses A list of all encountered issues in the last 24 hours for the registered vCloud Usage Meter instances to the provider. No action needed.