Troubleshoot issues you encountered while and after configuring the SMTP settings for the local email notifications.


Suggested solution

The SMTP host address is incorrect or unreachable

Log in to the vCloud Usage Meter appliance and check if the provided SMTP server address is correct and reachable.

Incorrect SMTP port

Check whether the SMTP port accepts the connections.

SMTP server authentication issues

If your SMTP server requires authentication, make sure that you enter the correct username and password. The vCloud Usage Meter appliance protects the stored password.

SMTP over SSL/TLS issues

If your SMTP server requires SSL/TLS, make sure that you enable the option while configuring the local email notifications and verify that the port you entered is correct. You can find more information about the issue in the /opt/vmware/cloudusagemetering/platform/log/vmware-um-journal.log file.