An SSO user cannot log in to an Application Services appliance.

Problem

Unable to log in to Application Services 6.1 with vRealize Automation 6.1 Single Sign-On (SSO). The corresponding vRealize Automation 6.1 instance is running and healthy.

Cause

The Application Services appliance might not be able to resolve the host name for vRealize Automation or SSO.

Procedure

  1. Verify the contents of the DNS configuration file on the Application Services appliance.

    /etc/sysconfig/network/config

  2. Enter or update values in the file as required and reboot the Application Services appliance.

    For example, the following parameters might require values.

    • NETCONFIG_DNS_STATIC_SERVERS=

    • NETCONFIG_DNS_STATIC_SEARCHLIST=