A few situations can cause connection problems when you attempt to access the Application Services Web interface.

Table 1. Common Connection Errors

Error

Possible Cause

Possible Solution

The Application Services virtual appliance does not have a working IP address or network.

The following problems might cause a networking error:

  • Organizational vDC network is not configured properly.

  • Network settings not specified in the Configure Virtual Machines wizard.

  • IP address is not specified for IP Assignment setting in the Configure Virtual Machines wizard.

  • Static IP address is not available.

  • DHCP server is not available.

You must resolve the networking issue.

The Application Services virtual appliance temporarily fails to retrieve a working IP address during start up, or the IP address changes after start up.

The following problems might cause a networking error:

  • A problem was encountered with the network.

  • Static IP address is not available.

  • DHCP server is not available.

  • The IP address was explicitly modified.

Run the following command in the appliance virtual machine with root privileges:

/home/darwin/tools/darwin_util.sh -a AUTO

The vFabric tc Server service encounters an error in the Application Services virtual appliance.

The virtual appliance was not shut down properly and restarted.

The tc Server service was incorrectly started or restarted.

Navigate to the log file at /home/darwin/tcserver/darwin/logs/catalina.out for error details and contact VMware technical support if needed.