The service catalog provides a common interface for consumers of IT services to use to request and manage the services and resources they need. Requesting and Managing Items in the CatalogThe catalog provides a self-service portal for requesting services and also enables business users to manage their own provisioned resources. Creating and Publishing Catalog ItemsService architects, tenant administrators, and business group managers can define new catalog items and publish them to the service catalog. Tenant administrators or business group managers can then manage the presentation of catalog items to the consumer and entitle the new item to consumers. Service CategoriesService categories organize catalog items into related offerings to make it easier for users to browse for the catalog items they need. Catalog ItemsUsers can browse the service catalog for catalog items that they are entitled to request. ActionsActions are operations that you can perform on provisioned items. EntitlementsEntitlements determine which users and groups can request specific catalog items or perform specific actions. Entitlements are specific to a business group.