The Manager Service component coordinates communication between agents and proxy agents, the database, and SMTP. A minimum of one instance of the Manager Service component must be installed. You can install one primary instance and one backup instance of the Manager Service component to provide redundancy in a high-availability deployment.


  • If you previously installed other components in this environment, verify that you know the passphrase that was created. See Security Passphrase.

  • If you want to install the Manager Service in a Web site other than the default Web site, first create a Web site in Internet Information Services.

  • .NET Framework 4.5.1 or later is installed.

  • Verify that you have a certificate from a certificate authority imported into IIS and that the root certificate or certificate authority is trusted. All components under the load balancer must have the same certificate.

  • Verify that the Web site load balancer is configured and that the timeout value for the load balancer is set to a minimum of 180 seconds.

  • Install the Primary IaaS Website Component with Model Manager Data.


  1. If using a load balancer, disable the other nodes under the load balancer, and verify that traffic is directed to the node that you want.

    In addition, disable load balancer health checks until all vRealize Automation components are installed and configured.

  2. Right-click the setup file and select Run as administrator.
  3. Accept the license agreement and click Next.
  4. On the Log in page, supply administrator credentials for the vRealize Appliance and verify the SSL Certificate.
    1. Type the user name, which is root, and the password.

      The password is the password that you specified when you deployed the vRealize Appliance.

    2. Select Accept Certificate.
    3. Click View Certificate.

      Compare the certificate thumbprint with the thumbprint set for the vRealize Appliance. You can view the vRealize Appliance certificate in the client browser when the management console is accessed on port 5480.

  5. Click Next.
  6. Select Custom Install on the Installation Type page.
  7. Select IaaS Server under Component Selection on the Installation Type page.
  8. Accept the root install location or click Change and select an installation path.
  9. Click Next.
  10. Select Manager Service on the IaaS Server Custom Install page.
  11. Type IaaS server information in the IaaS Server text box.



    If you are using a load balancer

    Type the fully qualified domain name of the load balancer for the IaaS Website Server. For example,

    With no load balancer

    Type the fully qualified domain name of the IaaS Website Server. For example,

  12. Select Active node with startup type set to automatic.
  13. Select a Web site from available Web sites or accept the default Web site on the Administration & Model Manager Web Site tab.
  14. Type an available port number in the Port number text box, or accept the default port 443.
  15. Click Test Binding to confirm that the port number is available for use.
  16. Select the certificate for this component.
    1. If you imported a certificate after you began the installation, click Refresh to update the list.
    2. Select the certificate to use from Available certificates.
    3. If you imported a certificate that does not have a friendly name and it does not appear in the list, deselect Display certificates using friendly names and click Refresh.

    If you are installing in an environment that does not use load balancers, you can select Generate a Self-Signed Certificate instead of selecting a certificate. If you are installing additional Web site components behind a load balancer, do not generate self-signed certificates. Import the certificate from the main IaaS Web server to ensure that you use the same certificate on all servers behind the load balancer.

  17. (Optional) Click View Certificate, view the certificate, and click OK to close the information window.
  18. Click Next.
  19. Check the prerequisites and click Next.
  20. Type the user name and password of the service account user who has administrative privileges on the current installation server in the Server Installation Information text boxes on the Server and Account Settings page.
  21. Provide the passphrase used to generate the encryption key that protects the database.



    If you have already installed components in this environment

    Type the passphrase you created previously in the Passphrase and Confirm text boxes.

    If this is the first installation

    Type a passphrase in the Passphrase and Confirm text boxes. You must use this passphrase every time you install a new component.

    Keep this passphrase in a secure place for later use.

  22. Specify the IaaS database server, database name, and authentication method for the database server in the Microsoft SQL Database Installation Information text box.

    This is the IaaS database server, name, and authentication information that you created previously.

  23. Click Next.
  24. Click Install.
  25. When the installation finishes, deselect Guide me through the initial configuration and click Next.
  26. Click Finish.

What to do next

To ensure that the Manager Service you installed is the active primary instance, verify that the vCloud Automation Center Service is running and set it to "Automatic" startup type.

Optionally, you can install an additional instance of the Manager Service component as a passive backup that you can start manually if the primary instance fails. See Install an Additional Manager Service Component.

A system administrator can change the authentication method used to access the SQL database during run time (after the installation is complete). See Configuring Windows Service to Access the IaaS Database.