vRealize Automation troubleshooting provides procedures for resolving issues you might encounter when installing or configuring vRealize Automation. Default Log LocationsConsult system and product log files for information on a failed installation. Rolling Back a Failed InstallationWhen an installation fails and rolls back, the system administrator must verify that all required files have been uninstalled before starting another installation. Some files must be uninstalled manually. Create a Support Bundle for vRealize AutomationA root user can create a support bundle in the vRealize Appliance management console or for IaaS components. These bundles can help VMware support staff to identify causes of issues you might encounter. Installers Fail to DownloadInstallers fail to download from the vRealize Appliance. Failed to Install Model Manager Data and Web ComponentsYour vRealize Automation installation can fail if the IaaS installer is unable to save the Model Manager Data component and Web component. Save Settings Warning Appears During IaaS InstallationMessage appears during IaaS Installation. Warning: Could not save settings to the virtual appliance during IaaS installation. WAPI and Distributed Execution Managers Fail to InstallYour installation of vRealize Appliance WAPI and Distributed Execution Managers cannot proceed when the password for your IaaS service account contains double quotation marks. IaaS Authentication Fails During IaaS Web and Model Management InstallationWhen running the Prerequisite Checker, you see a message that the IIS authentication check has failed. Installation or Upgrade Fails with a Load Balancer Timeout ErrorA vRealize Automation installation or upgrade for a distributed deployment with a load balancer fails with a 503 service unavailable error. Uninstalling a Proxy Agent FailsRemoving a proxy agent can fail if Windows Installer Logging is enabled. Validating Server Certificates for IaaSYou can use the vcac-Config.exe command to verify that an IaaS server accepts vRealize Appliance and SSO appliance certificates. Server Times Are Not SynchronizedAn installation might not succeed when IaaS time servers are not synchronized with the vRealize Appliance and the Identity Appliance. RabbitMQ Configuration Fails in a High-Availability EnvironmentWhen RabbitMQ is restarted in a high-availability environment, vRealize Automation appliances must be shut down and restarted in a specified order. Encryption.key File has Incorrect PermissionsA system error can result when incorrect permissions are assigned to the Encryption.key file for a virtual appliance. Log in to the vRealize Automation Console FailsYour installation appears to have completed successfully, but you cannot log in to the console. Error Communicating to the Remote ServerAn error message indicating a communication problem between the vRealize Appliance and the Identity Appliance appears when a problem exists in Common Name. Blank Pages May Appear When Using Internet Explorer 9 or 10 on Windows 7When you use Internet Explorer 9 or 10 on Windows 7 and compatibility mode is enabled, some pages appear to have no content. Cannot Establish Trust Relationship for the SSL/TLS Secure ChannelYou might receive the message "Cannot establish trust relationship for the SSL/TLS secure channel when upgrading security certificates for vCloud Automation Center." Cannot Log in to a Tenant or Tenant Identity Stores DisappearNinety days after deployment, you cannot log into a tenant or the identity store for a tenant disappears. Adding an Endpoint Causes an Internal ErrorWhen you attempt to create an advanced services endpoint, an internal error message appears. Error in Manager Service CommunicationIaaS nodes that are cloned from a template on which MS DTC is installed contain duplicate identifiers for MS DTC, which prevents communication among the nodes. Machine Requests Fail When Remote Transactions Are DisabledMachine requests fail when Microsoft Distributed Transaction Coordinator (DTC) remote transactions are disabled on Windows server machines. Credentials Error When Running the IaaS InstallerWhen you install IaaS components, you get an error when entering your virtual appliance credentials. Attempts to Log In as the IaaS Administrator with Incorrect UPN Format Credentials Fails with No ExplanationYou attempt to log in to vRealize Automation as an IaaS administrator and are redirected to the login page with no explanation. Email Customization Behavior Has ChangedIn vRealize Automation 6.0 or later, only notifications generated by the IaaS component can be customized by using the email template functionality from earlier versions. Changes Made to /etc/hosts Files Might Be Overwritten Network Settings Were Not Successfully AppliedAn error message that indicates a network problem appears in the console of a newly deployed Identity Appliance.