When you restart more than one vRealize Automation component, you must restart the components in a specified order.

About this task

You might need to restart some components in your deployment to resolve anomalous product behavior. If you are using vCenter Server to manage your virtual machines, use the guest restart command to restart vRealize Automation.

If you cannot restart a component or service, follow the instructions in Shut Down vRealize Automation and Start Up vRealize Automation.


Verify that load balancers that your deployment uses are running.


  1. Restart your Identity Appliance or vSphere SSO appliance and wait for the startup to finish.
  2. Restart the primary vRealize Appliance and wait for the start up to finish.

    The primary vRealize Appliance is the one containing the writeable Appliance Database, if applicable, and the last appliance that you shut down in an ordered shut down procedure.

  3. For distributed deployments, restart secondary virtual appliances, and wait for all appliances to restart.

    You do not need to wait for one appliance to finish booting up before you restart another appliance.

  4. Restart the primary Web node and wait for the startup to finish.
  5. If you are running a distributed deployment, start all secondary Web nodes and wait for the startup to finish.
  6. Restart all Manager Service nodes and wait for the startup to finish.
  7. Restart the Distributed Execution Manager Orchestrator and Workers and all vRealize Automation agents, and wait for the startup to finish for all components.

    You can restart these components in any order.

  8. Verify that the service you restarted is registered.
    1. Navigate to the vRealize Appliance management console by using its fully qualified domain name, https://vra-va-hostname.domain.name:5480/.
    2. Click the Services tab.
    3. Click the Refresh tab to monitor the progress of service start up.


When all services are listed as registered, the system is ready to use.