As a machine or resource owner, you do not see all entitled actions for a provisioned item.

Problem

In an environment where you know that an action was entitled for your user or business group, you expect to see all actions when you select an item in your Items list.

Cause

The availability of actions depends on the type of provisioned resource, operational state of the resource, and how it was configured and made available. The following list provides some reasons why you do not see all configured actions.

  • The action is not applicable based on the current state of the provisioned resource. For example, Power Off is available only when the machine is powered on.

  • The action is not applicable to the selected item type. If the item does not support the action, it does not appear in the list. For example, the Take Snapshot action is not available for a physical machine, and the Connect by Using RDP action is not available if the selected item is a Linux machine.

  • The action is applicable for the provisioned resource type, but the action is disabled in the Infrastructure blueprint. If the action is disabled, it never appears as an available action for any of the items that were provisioned using the blueprint.

  • The action is not entitled for the service. Only entitled actions, either as part of an Infrastructure blueprint or as an Advanced Services resource action, can appear in the Actions menu.

  • The action is created as an Advanced Services resource action but was not entitled for the service. Only entitled actions appear in the Actions menu.

  • The action might be limited based on the configured target criteria for Advanced Services resource actions or resource mappings to provisioned IaaS machines.

Procedure

  • Verify that the action is applicable to the provisioned resource or the state of the resource.
  • Verify that the action is configured and entitled for the service that provisioned the resource.