As a tenant administrator or business group manager, you can create entitlements to manage user and group access to services, catalog items, and resource actions in business groups, and to assign approval policies to entitlements.
You specify the entitlement information first. This information includes the name and status of the entitlement and the business group whose selected users and groups are entitled to request the services and catalog items and perform the actions listed in the entitlement.
You then identify one or more services, catalog items, and resource actions that entitled users can request. You can also assign approvals to the services, catalog items, and resource actions.