Business groups are used to associate a set of services and resources to a set of users, often corresponding to a line of business, department, or other organizational unit. You create a business group so that you can configure reservations and entitle users to provision service catalog items for the business group members.

To add multiple users to a business group role, you can add multiple individual users, or you can add multiple users at the same time by adding an identity store group or a custom group to a role. For example, you can create a custom group Sales Support Team and add that group to the support role. You can also use existing identity store user groups. The users and groups you choose must be valid in the identity store.

To support vCloud Director integration, the same business group members in the vRealize Automation business group must also be members of the vCloud Director organization.

After a tenant administrator creates the business group, the business group manager has permission to modify the manager email address and the members. The tenant administrator can modify all the options.

This procedure assumes that IaaS is installed and configured.


  • Log in to the vRealize Automation console as a tenant administrator.

  • If you want to specify a default machine prefix that is prepended to machine names for machines provisioned by a member of the business group, request a machine prefix from a fabric administrator. See Configure Machine Prefixes. Machine prefixes are not applicable to XaaS requests.


  1. Select Administration > Users and Groups > Business Groups.
  2. Click the Add icon (Add).
  3. Configure the business group details.
    1. Enter a name in the Name text box.
    2. Enter a description in the Description text box.
    3. Type one or more user names or group names in the Send manager emails to text box and press Enter.

      Multiple entries must be separated with commas. For example,,

    4. Add custom properties.
    5. Click Next.
  4. Enter a user name or custom user group name and press Enter.

    You can add one or more individuals or custom user groups to the business group. You do not have to specify users at this time. You can create empty business groups to populate later.



    Group Manager Role

    Can create entitlements and assign approval policies for the group.

    Support Role

    Can request and manage service catalog items on behalf of the other members of the business group.

    User Role

    Can request service catalog items to which they are entitled.

  5. Click Next.
  6. Configure default infrastructure options.



    Default machine prefix

    Select a preconfigured machine prefix for the business group.

    This prefix is used by machine blueprints. If the blueprint is configured to use the default prefix and you do not specify the default here, a machine prefix is created for you based on the business group name. The best practice is to provide a default prefix. You can still configure blueprints with specific prefixes or allow service catalog users to override it when they request a blueprint.

    XaaS blueprints do not use default machine prefixes. If you configure a prefix here and entitle an XaaS blueprint to this business group, it does not affect the provisioning of an XaaS machine.

    Active Directory container

    Enter an Active Directory container. This option applies only to WIM provisioning.

    Other provisioning methods require additional configuration to join provisioned machines to an AD container.

  7. Click Add.


Fabric administrators can allocate resources to your business group by creating a reservation. Business group managers can create entitlements for members of the business group.

What to do next