Installers fail to download from the vRealize Automation appliance.

Problem

Installers do not download when running setup__vra-va-hostname.domain.name.exe.

Cause

  • Network connectivity issues when connecting to the vRealize Automation appliance machine.

  • Not able to connect to the vRealize Automation appliance machine because the machine cannot be reached or it cannot respond before the connection times out.

Procedure

  1. Verify that you can connect to the vRealize Automation appliance by typing the following URL in a Web browser.

    https://vra-va-hostname.domain.name

  2. Check the other vRealize Automation appliance troubleshooting topics.
  3. Download the setup file and reconnect to the vRealize Automation appliance.