Tenant roles typically have responsibilities that are limited to a specific tenant, and cannot affect other tenants in the system.

Diagram of tenant roles
Table 1. Tenant Role Overview



Tenant Administrator

Typically a line-of-business administrator, business manager, or IT administrator who is responsible for a tenant. Tenant administrators configure vRealize Automation for the needs of their organizations. They are responsible for user and group management, tenant branding and notifications, and business policies such as approvals and entitlements. They also track resource usage by all users within the tenant and initiate reclamation requests for virtual machines.

Fabric Administrator

Manages physical machines and compute resources assigned to their fabric groups and creates and manages the reservations and policies associated with those resources within the scope of their tenant. They also manage property groups, machine prefixes, and the property dictionary that are used across all tenants and business groups.


If you add the fabric administrator role to a system-wide role such as IaaS administrator or system administrator, the fabric administrator can create reservations for any tenant, not just their own.

Blueprint Architects

Umbrella term for the individuals who are responsible for creating blueprint components and assembling the blueprints that define catalog items for consumers to request from the service catalog. These roles are typically assigned to individuals in the IT department, such as architects or analysts.

Catalog Administrator

Creates and manages catalog services and manages the placement of catalog items into services.

Approval Administrator

Defines approval policies. These policies can be applied to catalog requests through entitlements that a tenant administrator or business group manager manage.


Any user of vRealize Automation, for example, a line manager, finance manager, or project manager, can be designated as an approver as part of an approval policy.

Business Group Manager

Manages one or more business groups. Typically a line manager or project manager. Business group managers entitlements for their groups in the service catalog. They can request and manage items on behalf of users in their groups.

Support User

A role in a business group. Support users can request and manage catalog items on behalf of other members of their groups. This role is typically an executive administrator or department administrator.

Business User

Any user in the system can be a consumer of IT services. Users can request catalog items from the service catalog and manage their provisioned resources.