A business group associates a set of services and resources to a set of users, often corresponding to a line of business, department, or other organizational unit.

Business groups are managed in Administration > Users and Groups and are used when creating reservations and entitling users to items in the service catalog.

To request catalog items, a user must belong to the business group that is entitled to request the item. A business group can have access to catalog items specific to that group and to catalog items that are shared between business groups in the same tenant. In IaaS, each business group has one or more reservations that determine on which compute resources the machines that this group requested can be provisioned.

A business group must have at least one business group manager, who monitors the resource use for the group and often is an approver for catalog requests. Business groups can include support users. Support users can request and manage machines on behalf of other group members. Business group managers can also submit requests on behalf of their users. A user can be a member of more than one business group, and can have different roles in different groups.