When you install IaaS components, you get an error when entering your virtual appliance credentials.

After providing credentials in the IaaS installer, an org.xml.sax.SAXParseException error appears.

You used incorrect credentials or an incorrect credential format.

Procedure

Ensure that you use the correct tenant and user name values.

For example, the SSO default tenant uses domain name such as vsphere.local, not administrator@vsphere.local.