The upgrade troubleshooting topics provide solutions to problems that you might encounter when upgrading vRealize Automation 7.0 or 7.0.1. Installation or Upgrade Fails with a Load Balancer Timeout ErrorA vRealize Automation installation or upgrade for a distributed deployment with a load balancer fails with a 503 service unavailable error. Upgrade Fails for IaaS Website ComponentThe IaaS upgrade fails and you cannot continue the upgrade. Manager Service Fails to Run Due to SSL Validation Errors During RuntimeThe manager service fails to run due to SSL validation errors. Log In Fails After UpgradeYou must exit the browser and log in again after an upgrade for sessions that use unsynchronized user accounts. Catalog Items Appear in the Service Catalog But Are Not Available to RequestCatalog items that use certain property definitions from prior versions appear in the service catalog but are not available to request after upgrading to the latest version of vRealize Automation. IaaS Windows Services Fail to StopAn error message about Windows services appears when you click Install Updates on the VMware vRealize ™ Automation management console Update Status page. PostgreSQL External Database Merge Is UnsuccessfulThe external PostgreSQL database merge with the embedded PostgreSQL database does not succeed. Delete Orphaned Nodes on vRealize AutomationAn orphaned node is a duplicate node that is reported on the host but does not exist on the host. Join Cluster Command Appears to Fail After Upgrading a High-Availability EnvironmentAfter you click Join Cluster in the management console on a secondary cluster node, the progress indicator disappears. Upgrade Is Unsuccessful if Root Partition Does Not Provide Sufficient Free SpaceIf sufficient free space is unavailable on the root partition of the vRealize Automation appliance host, upgrade cannot proceed. Management Agent Upgrade is UnsuccessfulThe Management Agent upgrade is unsuccessful while upgrading from vRealize Automation to the latest version. Upgrade Fails to Upgrade the Management Agent or Certificate Not Installed on a IaaS NodeManagement Agent or Certificate is not upgraded on a IaaS node and error message appears in the management console. Backup Copies of .xml Files Cause the System to Time OutvRealize Automation registers any file with an .xml extension in the \VMware\vCAC\Server\ExternalWorkflows\xmldb\ directory. If this directory contains backup files with an .xml extension, the system runs duplicate workflows that cause the system to time out. Exclude Management Agents from UpgradeYou can update the vRealize Automation appliance without upgrading the IaaS components. Unable to Create New Directory in vRealize AutomationTrying to add new directory with the first sync connector fails.