You can create a vRealize Automation support bundle using the vRealize Automation appliance management interface. Support bundles gather logs, and help you or VMware technical support to troubleshoot vRealize Automation problems.


  1. Open a Web browser to the vRealize Automation appliance management interface URL.


  2. Log in as root, and click vRA Settings > Cluster.
  3. Click Create Support Bundle.
  4. Click Download and save the support bundle file on your system.


Support bundles include information from the vRealize Automation appliance and IaaS Windows servers. If you lose connectivity between the vRealize Automation appliance and IaaS components, the support bundle might be missing the IaaS component logs.

To see which log files were collected, unzip the support bundle and open the Environment.html file in a Web browser. Without connectivity, IaaS components might appear in red in the Nodes table. Another reason that the IaaS logs are missing might be that the vRealize Automation Management Agent service has stopped on IaaS Windows servers that appear in red.

For a back-up procedure to collect IaaS component log bundles, see VMware Knowledge Base article 2078179.