For each vRealize Automation tenant with Tenant or IaaS administrators, you must delete and restore each administrator manually.

Perform the following procedure for each tenant in the vRealize Automation console.


Log in to the vRealize Automation console on the upgraded virtual appliance.

  1. Open the vRealize Automation console on the upgraded virtual appliance using its fully qualified domain name, https://va-hostname.domain_name/vcac.

    For a distributed environment, open the console on the master virtual appliance.

  2. Select the vsphere.local domain.

  3. Log in with the user name administrator and the password that you entered when you deployed the virtual appliance.


  1. Select Administration > Tenants.
  2. Click a tenant name.
  3. Click Administrators.
  4. Make a list of each tenant and IaaS administrator name and user name.
  5. Point to each administrator and click the delete icon (Delete) until you delete all administrators.
  6. Click Finish.
  7. On the Tenants page, click the tenant name again.
  8. Click Administrators.
  9. Enter the name of each user that you deleted in the appropriate search box and press Enter.
  10. Click the name of the appropriate user from the search returns to add the user back as an administrator.

    When you finish, the list of tenant administrators and IaaS administrators looks the same as the list of administrators you deleted.

  11. Click Finish.

What to do next

Upgrade the secondary appliances. See Install the Update on Additional vRealize Automation Appliances.