Management Agent is not upgraded or certificate is not installed on a IaaS node and error message appears in the management console.

Problem

If the upgrade fails to upgrade on a IaaS node and error messages about the Management Agent or Certificate appear in the management console, use these suggestions to troubleshoot the problem.

  • Check the Management Agent log on the affected node for errors.

  • Check if the Management Agent was auto-upgraded by examining the version number in Programs and Features.

  • If the Management Agent is upgraded, ensure that its service is running.

  • If the Management Agent is upgraded and running, restart upgrade on the virtual appliance.

  • If the Management Agent is not upgraded, perform a manual upgrade of the Management Agent. Open a browser and navigate to the VMware vRealize Automation IaaS Installation page on the vRealize Automation appliance at https://virtual_appliance_host:5480/installer. Download and run the Management Agent Installer. Restart upgrade on the virtual appliance.