The manager service fails to run due to SSL validation errors.

Problem

The manager service fails with the following error message in the log:

[Info]: Thread-Id="6" - context="" token="" Failed to connect to the core database, will retry in 00:00:05, error details: A connection was successfully established with the server, but then an error occurred during the login process. (provider: SSL Provider, error: 0 - The certificate chain was issued by an authority that is not trusted.)

During runtime, the manager service fails to run due to SSL validation errors.

Procedure

  1. Open the ManagerService.config configuration file.
  2. Update Encrypt=False on the following line:

    <add name="vcac-repository" providerName="System.Data.SqlClient" connectionString="Data Source=iaas-db.sqa.local;Initial Catalog=vcac;Integrated Security=True;Pooling=True;Max Pool Size=200;MultipleActiveResultSets=True;Connect Timeout=200, Encrypt=True" />