When you install IaaS components, you get an error when entering your virtual appliance credentials.

Problem

After providing credentials in the IaaS installer, an org.xml.sax.SAXParseException error appears.

Cause

You used incorrect credentials or an incorrect credential format.

Procedure

Ensure that you use the correct tenant and user name values.

For example, the SSO default tenant uses domain name such as vsphere.local, not administrator@vsphere.local.