You configure a pre-approval or post-approval workflow subscription that runs the specified vRealize Orchestrator workflow, but the request is unexpectedly rejected.

Problem

All the approval levels prior to this external approval level were approved, and this level should have been approved, but was processed as rejected.

One possible cause is an internal error when vRealize Orchestrator tried to run the workflow. For example, the workflow is missing or the vRealize Orchestrator server is not running.

Procedure

  1. Select Administration > Events > Event Logs.
  2. Review the logs for messages related to approvals.