You configured a pre-approval or post-approval workflow subscription to run a vRealize Orchestrator workflow. The workflow does not run when a machine that matches the defined criteria is requested in the service catalog.


To successfully run a workflow subscription for an approval, you must ensure that all the components are configured correctly.


  1. Verify that the approval policy is active and that you selected Use event subscription for an approval level in the policy.
  2. Verify that the approval policy is correctly applied in your entitlement.
  3. Verify that your workflow subscription is correctly configured and published.
  4. Review the event logs for messages related to approvals.