When you restart more than one vRealize Automation component, you must restart the components in a specified order.

About this task

You might need to restart some components in your deployment to resolve anomalous product behavior. If you are using vCenter Server to manage your virtual machines, use the guest restart command to restart vRealize Automation.

If you cannot restart a component or service, follow the instructions in Shut Down vRealize Automation and Start Up vRealize Automation.

Prerequisites

Verify that load balancers that your deployment uses are running.

Procedure

  1. Restart the all instances of the vRealize Automation appliance at the same time.
  2. Restart the primary Web node and wait for startup to finish.
  3. If you are running a distributed deployment, restart secondary Web nodes and wait for startup to finish.
  4. Restart Manager Service nodes and wait for startup to finish.

    If running automatic Manager Service failover, and you want to keep the active and passive nodes the same, restart in the following order:

    1. Stop the passive Manager Service nodes without restarting them.
    2. Completely restart the active Manager Service node.
    3. Start the passive Manager Service nodes.
  5. Restart the Distributed Execution Manager Orchestrator and Workers and all vRealize Automation agents, and wait for startup to finish for all components.

    You can restart these components in any order.

  6. Verify that the service you restarted is registered.
    1. Open a Web browser to the vRealize Automation appliance management interface URL.
    2. Click the Services tab.
    3. Click the Refresh tab to monitor the progress of service startup.

Results

When all services are listed as registered, the system is ready to use.