The service catalog provides a unified self-service portal for consuming IT services. Users can browse the catalog to request items they need, track their requests, and manage their provisioned items.

Service architects and administrators can define new services and publish them to the common catalog. When defining a service, the architect can specify the kind of item that can be requested, and what options are available to the consumer as part of submitting the request.

Group managers or line-of-business administrators can specify business policies such as who is entitled to request specific catalog items or perform specific actions on provisioned items. They can also apply configurable approval policies to catalog requests.

Users responsible for managing the catalog, such as tenant administrators and service architects, can manage the presentation of catalog items to the consumers of IT services, for example by grouping items into service categories for easier navigation and highlighting new services to consumers on the portal home page.