Services are used to organize catalog items into related offerings to make it easier for service catalog users to browse for the catalog items they need.

For example, catalog offerings can be organized into Infrastructure Services, Application Services, and Desktop Services.

A tenant administrator or catalog administrator can specify information about the service such as the service hours, support team, and change window. Although the catalog does not enforce service-level agreements on services, this information is available to business users browsing the service catalog.