If you use commas in the OU section of the IaaS certificate, you may encounter STOMP WebSocket errors in the Manager Service log files and virtual machine provisioning may fail. You can remove the commas or change the polling method from WebSocket to HTTP to resolve these issues.

See Infrastructure as a Service for more information about the Manager Service.


  1. Open the Manager Service configuration file in a text editor.

    The Manager Service configuration file is located at C:\\:Program FIles (x86)\VMware\vCAC\Server\Manager Service.exe.config.

  2. Add the following lines to the <appSettings> section of the Manager Service configuration file.
    <add key="Extensibility.Client.RetrievalMethod" value="Polling"/>
    <add key="Extensibility.Client.PollingInterval" value="2000"/>
    <add key="Extensibility.Client.PollingMaxEvents" value="128"/>
  3. Restart the Manager Service.