You can configure Directories Management so that users are required to use RADIUS (Remote Authentication Dial-In User Service) authentication. You configure the RADIUS server information on the Directories Management service.

RADIUS support offers a wide range of alternative two-factor token-based authentication options. Because two-factor authentication solutions, such as RADIUS, work with authentication managers installed on separate servers, you must have the RADIUS server configured and accessible to the identity manager service.

When users sign in to their Workspace ONE portal and RADIUS authentication is enabled, a special login dialog box appears in the browser. Users enter their RADUS authentication user name and passcode in the login dialog box. If the RADIUS server issues an access challenge, the identity manager service displays a dialog box prompting for a second passcode. Currently support for RADIUS challenges is limited to prompting for text input.

After a user enters credentials in the dialog box, the RADIUS server can send an SMS text message or email, or text using some other out-of-band mechanism to the user's cell phone with a code. The user can enter this text and code into the login dialog box to complete the authentication.

If the RADIUS server provides the ability to import users from Active Directory, end users might first be prompted to supply Active Directory credentials before being prompted for a RADIUS authentication username and passcode.