A menu operation workflow is executed when a user selects an option from the Actions menu in the service catalog or the machine menu in the Infrastructure tab.

For example, you can create a custom workflow that enables a user to create a support ticket related to a machine by selecting Raise Support Issue from the machine menu.

vRealize Automation Designer provides templates for customizing menu operation workflows.

In addition to the workflow definition, a menu operation workflow depends on an operation configuration file, which defines the aspects of the custom menu option such as the display text, which roles have access to it, and the machine states for which the operation is available.


An XaaS architect can define custom actions for any catalog item by using the XaaS. Creating custom actions for IaaS machines other than those provisioned by using vSphere or vCloud Director requires vRealize Automation 6.1 or later.