Add a service to make catalog items available to your service catalog users. All catalog items must be associated with a service so that you can entitle the items to users.

When the service is entitled to users, the catalog items appear together in the service catalog. You can also entitle users to the individual catalog items.


Log in to the vRealize Automation console as a tenant administrator or catalog administrator.


  1. Select Administration > Catalog Management > Services.
  2. Click the New icon (Add).
  3. Enter a name and description.

    These values appear in the service catalog for the catalog users.

  4. To add a specific icon for the service in the service catalog, click Browse and select an image.

    The supported image file types are GIF, JPG, and PNG. The displayed image is 40 x 40 pixels. If you do not select a custom image, the default icon appears in the service catalog.

  5. Select a status from the Status drop-down menu.




    The service is not available in the service catalog. When a service is in this state, you can associate catalog items with the service, but you cannot entitle the service ot users. If you select Inactive for a service that is active and entitled, it is removed from the service catalog until you reactivate it.


    (Default) The service and the associated catalog items are available to entitle to users and, if entitled, are available for in the service catalog for those users.


    Removes the service from vRealize Automation. All associated catalog items are still present, but any items associated with the service in the service catalog are not available to the catalog users.

  6. Configuring the service settings.

    The following settings provide information to the service catalog users. The settings do not affect service availability.




    Configure the time to coincide with the availability of the support team. The time is based on your local time.

    The hours of service cannot cross from one day to another. For example, you cannot set the hours of service as 4:00 PM to 4:00 AM. To cross midnight, create two entitlements. One entitlement for 4:00 PM to 12:00 AM, and another for 12:00 AM to 4:00 AM.


    Specify the user or user group who is the primary owner of the service and the associated catalog items.

    Support Team

    Specify the custom user group or user who is available to support any problems that the service catalog users encounter when they provision items using the service.

    Change Window

    Select a date and time when you plan to make a change to the service. The date and time specified is informational and does not affect the availability of the service.

  7. Click Add.

What to do next

Associate catalog items with a service so that you can entitle users to the items. See Add Catalog Items to a Service.