You configure a pre-approval or post-approval workflow subscription that runs the specified vRealize Orchestrator workflow, but the request is rejected when you know that it was approved.


  1. Review the workflow in vRealize Orchestrator.
    1. Log in to vRealize Orchestrator as with administrator privileges.
    2. Verify that the workflow ran without errors.
    3. Verify that the expected values were returned for the approval and fieldValues parameters.
  2. Review the request in vRealize Automation.
    1. Log in to vRealize Automation as the user who requested the rejected item.
    2. Click the Requests tab.
    3. Open the rejected request.
    4. Click Approval Status and review the Justification column for more information.

      If an error occurred, information about the error is displayed as Justification data.