If multiple entitlements exist for the same business group, you can prioritize the entitlements so that when a service catalog user makes a request, the entitlement and associated approval policy are processed in the specified order.

About this task

If you configure an approval policy for a user group, and you want a group member to have a unique policy for one or more of the services, catalog items, or actions, prioritize the member entitlement before the group entitlement. When the member requests an item in the service catalog, the approval policy that is applied is based on the priority order of the entitlements for the business group. The first time that the member's name is found, either as part of a custom user group or as an individual user, that is the applied approval policy.

For example, you create two entitlements for the same catalog item so that you can apply one approval policy for the accounting user group and a different approval policy for Chris, a member of that group.

Table 1. Example Entitlements

Entitlement 1

Entitlement 2

Business Group: Finance

Users and Groups: Accounting group

Catalog Item 1: Policy A

Business Group: Finance

Users and Groups: Chris

Catalog Item 1: Policy C

Chris requests Catalog Item 1 in the service catalog. Depending on the priority order of the entitlements for the Finance business group, a different policy is applied to Chris's request.

Table 2. Example Results

Configuration and Result

Priority Order

Priority Order

Priority Order

1: Entitlement 1

2: Entitlement 2

1: Entitlement 2

2: Entitlement 1

Applied Policy

Policy A is applied.

Chris is a member of the Accounting user group. The search for Chris as an entitled user stops at Entitlement 1 and the approval policy is applied.

Policy C is applied.

The search for Chris as an entitled user stops at Entitlement 2 and the approval policy is applied.

Prerequisites

Log in to the vRealize Automation console as a tenant administrator or catalog administrator.

Procedure

  1. Select Administration > Catalog Management > Entitlements.
  2. Click the Prioritize icon (Prioritize).
  3. Select a business group from the Business Group drop-down list.
  4. Drag an entitlement to a new location in the list to change its priority.
  5. Select an update method.

    Option

    Description

    Update

    Saves your changes.

    Update & Close

    Saves your changes and closes the Prioritize Elements window.