Users can browse the service catalog for catalog items that they are entitled to request.

Some catalog items result in an item being provisioned that the user can manage through its life cycle. For example, an application developer can request storage as a service, then later add capacity, request backups, and restore previous backups.

Other catalog items do not result in provisioned items. For example, a cell phone user can submit a request for additional minutes on a mobile plan. The request initiates a workflow that adds minutes to the plan. The user can track the request as it progresses, but cannot manage the minutes after they are added.

Some catalog items are available only in a specific business group, other catalog items are shared between business groups in the same tenant.