When you view the infrastructure Log Viewer page in the vRealize Automation appliance console, you might see an endpoint connection failure report with these words, Certificate is not trusted.


On the vRealize Automation appliance console, select Infrastructure > Monitoring > Log. On the Log Viewer page, you might see a report similar to this:

Failed to connect to the endpoint. To validate that a secure connection can be established to this endpoint, go to the vSphere endpoint on the Endpoints page and click the Test Connection button.

Inner Exception: Certificate is not trusted (RemoteCertificateChainErrors). Subject: C=US, CN=vc6.mycompany.com Thumbprint: DC5A8816231698F4C9013C42692B0AF93D7E35F1


Upgrading from vRealize Automation 7.3 or earlier to 7.4 makes changes to the endpoints from your original environment. For environments recently upgraded to vRealize Automation 7.4, the IaaS administrator must review each existing endpoint that uses a secure, https, connection. If an endpoint has a Certificate is not trusted error, the endpoint does not work properly.


  1. Log in to the vRealize Automation console as an infrastructure administrator.
  2. Select Infrastructure > Endpoints > Endpoints.
  3. Complete these steps for each endpoint with a secure connection.
    1. Click Edit.
    2. Click Test Connection.
    3. Review the certificate details and click OK if you trust this certificate.
    4. Restart the Windows services for all IaaS Proxy Agents used by this endpoint.
  4. Verify that Certificate is not trusted errors no longer appear on the infrastructure Log Viewer page.