When you attempt to create an XaaS endpoint, an internal error message appears.


Creation of an endpoint fails with the following internal error message, An internal error has occurred. If the problem persists, please contact your system administrator. When contacting your system administrator, use this reference: c0DD0C01. Reference codes are randomly generated and not linked to a particular error message.


  1. Open the vRealize Automation appliance log file.


  2. Locate the reference code in the error message.

    For example, c0DD0C01.

  3. Search for the reference code in the log file to locate the associated entry.
  4. Review the entries that appear above and below the associated entry to troubleshoot the problem.

    The associated log entry does not specifically call out the source of the problem.