Entitled catalog items are blueprints that you can request in the service catalog. Entitled components are part of the blueprints, but you cannot specifically request them in the service catalog.
Entitled catalog items and components can include any of the following items:
Items from any service that you want to provide to entitled users, even services not included in the current entitlement.
For example, as a catalog administrator you associated several different versions of the Red Hat Enterprise Linux with a Red Hat service and entitle the service to the quality engineers for product A. Then you receive a request to create service catalog items that includes only the latest version of Linux-based operating systems for the training team. You create an entitlement for the training team that includes the latest versions of the other operating systems in a service. You already have the latest version of RHEL associated with another service, so you add RHEL as a catalog item rather than add the entire Red Hat service.
Items that are included in a service that is included in the current entitlement, but you want to apply an approval policy to the individual catalog item that differs from the policy you applied to the service.
For example, as a business group manager, you entitle your development team to a service that includes three virtual machine catalog items. You apply an approval policy that requires the approval of the virtual infrastructure administrator for machines with more than four CPUs. One of the virtual machines is used for performance testing, so you add it as a catalog item and apply less restrictive approval policy for the same group of users.
Components are not available by name in the service catalog because they are a part of a catalog item. You entitle them individually so that you can apply a specific approval policy that differs from the catalog item in which it is included.
For example, an item includes a machine and software. The machine is available as a provisionable item and has an approval policy that requires site manager approval. The software is not available as a standalone, provisionable item, only as part of a machine request, but the approval policy for the software requires approval from your organization's software licensing administrator. When the machine is requested in the services catalog, it must be approved by the site administrator and the software licensing administrator before it is provisioned. After it is provisioned, the machine, with the software entry, appears in the requestor's Items tab as part of the machine.