You configured a pre-approval or post-approval workflow subscription to run a vRealize Orchestrator workflow. The workflow does not run when a machine that matches the defined criteria is requested in the service catalog.
To successfully run a workflow subscription for an approval, you must ensure that all the components are configured correctly.
- Verify that the approval policy is active and that you selected Use event subscription for an approval level in the policy.
- Verify that the approval policy is correctly applied in your entitlement.
- Verify that your workflow subscription is correctly configured and published.
- Review the event logs for messages related to approvals.