If there are commas in the OU section of the IaaS certificate, you might encounter STOMP WebSocket errors in the Manager Service log files. In addition, virtual machine provisioning might fail. You can remove the commas, or change the polling method from WebSocket to HTTP.

To change the polling method, take the following steps.


  1. Open the following file in a text editor.

    C:\\:Program FIles (x86)\VMware\vCAC\Server\Manager Service.exe.config.

  2. Add the following lines inside the <appSettings> section.
    <add key="Extensibility.Client.RetrievalMethod" value="Polling"/>
    <add key="Extensibility.Client.PollingInterval" value="2000"/>
    <add key="Extensibility.Client.PollingMaxEvents" value="128"/>
  3. Save and close Manager Service.exe.config.
  4. Restart the Manager Service.


For more information about the Manager Service, see Infrastructure as a Service.