Configuring the VMware vRealize Automation ITSM Application for ServiceNow
Release Notes
Overview of VMware vRealize Automation ITSM Application for ServiceNow
Installation Prerequisites
Compatibility Matrix
Installation of MID Server
Install the User Criteria Scoped API Plug-In
Create a Data Source Choice in ServiceNow
Enable Application Access
Plug-in Support for Domain Separation in ServiceNow
Activate the Plugins
Configure Domain Iterator for Job Schedules
Create Domains
Create an Endpoint in Domain Separation
Groups Approval for Day-0 and Day-2 catalog item request in Domain Separation
Update the VMware vRealize Automation ITSM Application for Domain Separation from 8.9
Install and Update the vRealize Automation for ServiceNow ITSM Application
Installation of VMware vRealize Automation ITSM Application for ServiceNow
Update the VMware vRealize Automation ITSM Application for ServiceNow 8.9
Update the VMware vRealize Automation ITSM Application for ServiceNow 8.10 and 8.10.1
Update the VMware vRealize Automation ITSM Application for ServiceNow 8.10.2
Configuration of the VMware vRealize Automation ITSM Application for ServiceNow
Managing the ServiceNow Users
Setting Up the Users
Adding the ServiceNow User Roles
Setting Up ServiceNow Groups
Configuration in the vRealize Automation on-premise Version
Create Day 2 Policies
Verify Email Address Mapping
Register with the vRealize Automation on-premise Version
Tokyo, San Diego and Rome Support
Configuration for ServiceNow Tokyo, San Diego and Rome Release
Configuration in vRealize Automation Cloud
Create Day 2 Policies
Verify Email Address Mapping
Generate the Refresh Key
Register the vRealize Automation Cloud Version
Configuring and Using the Service Portal
Create the User Criteria for Service Portal
Setting Up the Service Portal Prefix
Configuring the Deployment Widget
Add the View and Modify Resource Widget on the Request Summary Page
Configuring the Deployment Counts in the Deployment List
Configure the Deployment Counts in the Deployments Widget
Using the Service Portal
Viewing the Deployments
Deployment Actions
Resource Actions
Reconfiguring the Service Portal
Configuring and Using the Service Catalog on Native UI
Configuring the Service Catalog on Native UI
Using the Service Catalog
Viewing and Requesting the Catalog Items
Performing the Actions
Advanced Configuration
Enable the Two-Way Check-Out
Configure and Run Import Jobs
Email and Ticketing Properties
Configure the Email and Ticketing Properties
System Properties
Configure the Support Group for Request Failure Incidents
Retriggering Time for Catalog Item Request if MID Server is Down
Cancel Time for Catalog Item Request if MID Server is Down
Re-triggering Time for Catalog Item Request Status Check
Cancel Time for Catalog Item Request Status Check
Configure the Multi-Level Approval for Catalog Item Requests
Configure the Multi-Level Approval for Day-2 Action Catalog Item Request
Create Custom Workflow for Specific Catalog Items
Create a Sub-Workflow
Create the Main Workflow
Update the Approval Group System Property
Configure the Custom Sub-Workflow
Update the System Property of the Workflow Activity
Access the Sys IDs
Supported and Unsupported Functionality
Telemetry
Known Issues
Troubleshoot
Unable to perform Day-2 Action
Complete Hover Message or Field Name is not Displayed
Deployments and Resources are not displayed
ServiceNow Users are not able to View Deployments
Tooltip message is getting truncated
End user of vRealizeAutomation-ApprovalGroup is not able to approval functionality on other's request
ServiceNow Users facing string limit issues when exceeded to the max
Appendix