ServiceNow Users are not able to View Deployments

Deployments and resources owner is not able to view their deployments and resources.

Problem

ServiceNow end users are not able to view their deployments and resources.

Cause

User name and email id of the user are not the same in vRA.

Solution

Ensure that the user is using the email address as the user name in the vRealize Automation and it must be the same as the email address of the user in ServiceNow.