Setting Up the Service Portal Prefix

The ServiceNow system administrator must ensure that the Service Portal prefix value in their instance is the same as the prefix value in the x_vmw_cloudservice.servicePortalPrefix system property.

Prerequisites

You must be the ServiceNow system administrator.

Procedure

1. Log in to ServiceNow as a system administrator.
2. From the left pane, click vRealize Automation > System Properties.
3. In Search, search for x_vmw_cloudservice.servicePortalPrefix.
4. In the Value text box, enter your Service Portal prefix.

   The default value is sp.

5. Click Update.