Troubleshoot

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The troubleshooting topics provide solutions to potential problems that you might encounter when using VMware vRealize Automation ITSM Application for ServiceNow.

Unable to perform Day-2 Action
ServiceNow users are not able to perform day-2 actions.
Complete Hover Message or Field Name is not Displayed
Large hover messages or field names are getting truncated.
Deployments and Resources are not displayed
The deployments and resources are not visible in ServiceNow.
ServiceNow Users are not able to View Deployments
Deployments and resources owner is not able to view their deployments and resources.
Tooltip message is getting truncated
In the VMware vRealize Automation ITSM Application for ServiceNow, larger tooltip messages are getting truncated.
End user of vRealizeAutomation-ApprovalGroup is not able to approval functionality on other's request
The VMware vRealize Automation ITSM Application end users are not able to approve/reject/comment to other users ITSM requests as a part of approval functionality. These end users are already added to the Approval group to use approval functionality.
ServiceNow Users facing string limit issues when exceeded to the max
ServiceNow users may face string limit issues when the maximum limit is exceeded. For such cases, change the system property as follows.

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