If you previously downloaded the vRealize Automation ITSM Application for the ServiceNow version 8.10.2 from the ServiceNow store, you can update it to 8.10.3 in your instance.

Prerequisites

  • You must be the system administrator in ServiceNow.

  • Deactivate the following scheduled jobs that are specific to the vRealize Automation ITSM Application for ServiceNow:

    • vRA Import Project

    • vRA Import Catalog

    • vRA Import Resources and CMDB

    • vRA Delete Queue

    • vRA Reconcile Actions

  • The user criteria scoped API plug-in must be installed. For details, see Install the User Criteria Scoped API Plug-In.

  • A data source choice list must be created. See Create a Data Source Choice in ServiceNow.

  • Set the application scope to Global. Set the flags as follows:
    Table 1. Setting the update flag

    Table

    Flag

    Value

    sys_update_xml

    Replace on upgrade

    true
    For more information on overwriting your customizations, see Overwrite customizations during an upgrade.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. In the left pane, click System Applications > All Available Applications >All.
  3. Search for VMware vRealize Automation ITSM Application 8.10.3.
  4. Select version 8.10.3 and click Update.
  5. Select the Load Demo Data checkbox and click Update. The VMware vRealize Automation for ServiceNow ITSM application version is updated to 8.10.3.
  6. Make sure that all the scheduled jobs are in the Inactive state.
  7. Provide the required access for the question_choice table. See Enable Application Access.
  8. Run the scheduled jobs:
    1. In the left pane, click vRealize Automation >Job Schedules.
    2. Activate all the scheduled jobs.
    3. Run the vRA Import Project first then run the vRA Import Catalog schedule job.
    4. Run the vRA Import Resources and CMDB schedule job.