Setting Up the Users

Set up the ServiceNow users to manage the VMware vRealize Automation ITSM Application for ServiceNow configuration and the end users to use the VMware vRealize Automation Service Portal. If the VMware vRealize Automation ITSM Application for ServiceNow is previously configured on your ServiceNow, then you can skip this section.

Prerequisites

You must be the system administrator in ServiceNow.

Procedure

1. Log in to ServiceNow as a system administrator.
2. In the left pane, click System Security > Users and Groups > Users.
3. Click New.
4. Complete the new user form.
   Note:

   • It is important to set up the users in both VMware vRealize Automation ITSM Application for ServiceNow and VMware vRealize Automation with the same user_Id/user_name in ServiceNow as that of vRA On-Prem and it must be the same email address in ServiceNow as that of vRA Cloud to assign the ownership in vra_owner of deployments and resources.

5. Click Submit to create the user.
6. Repeat steps 3 to 5 to set up additional users.