The vRealize Automation ITSM Application end users are not able to approve/reject/comment on other users ITSM requests as a part of approval functionality. These end users are already added to the Approval group to use approval functionality.
Problem
End user of vRealize Automation-ApprovalGroup is not able to approval functionality on other's request
Cause
This problem occurs due to a change in the ServiceNow certification process. Now user requires to manually create the ACL records.
Solution
Create a read ACL in Global scope on the sc_req_item OOTB table for x_vmw_cloudservice.vra_end_user (application end user) role.
Create a read ACL in Global scope on the sysapproval_approver OOTB table for x_vmw_cloudservice.vra_end_user (application end user) role.