Installation of vRealize Automation ITSM Application for ServiceNow

The ServiceNow system administrator can install the vRealize Automation ITSM Application for the ServiceNow from the ServiceNow Store. The vRealize Automation ITSM Application for ServiceNow is free, but you must have a valid vRealize Automation product license. If you have previously installed the vRealize Automation ITSM Application, then you can skip this section.

Prerequisites

• You must have access to the ServiceNow Store.

• You must be the system administrator in ServiceNow.

• The user criteria scoped API plug-in must be installed. For details, see Install the User Criteria Scoped API Plug-In.

• A data source choice list must be created. See Create a Data Source Choice in ServiceNow.

Procedure

1. Log in to the ServiceNow Store https://store.servicenow.com/.
2. Search for VMware vRealize Automation ITSM Application 8.11.2.
3. Click the application to view the details. In the top-right corner of the form, click Manage Entitlements.
4. Select the ServiceNow instances to install the application. Click OK.

   The application is now available on the selected ServiceNow instances for installation.

5. Log in to the ServiceNow instance as a system administrator.
6. From the left pane, click System Applications > All Available Applications > All.
7. Search for the vRealize Automation for ServiceNow ITSM application for ServiceNow.
8. Click Install.
9. Select Install with demo data, and complete the installation.

   The application is successfully installed message displays.

   Note:

   Demo data is responsible for importing groups, table records, schedule jobs, and system properties related to an application. Selecting the demo data checkbox is mandatory. If the checkbox is not selected, then a new demo installation cannot be completed and affects the application flow.